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E-commerce / auto parts

Customer service chatbot for e-commerce

78%
inquiries handled without humans
Problem

The store received 150+ daily questions about availability, part fitment and order status. The team couldn’t keep up, response time hit 8 hours, store ratings fell.

Solution

An AI chatbot integrated with the product database and order system: checks part fitment by VIN, reports shipment status and escalates unusual cases to the team.

Implementation process

  1. Analysis of 3 months of customer inquiry history
  2. Integration with product database and carrier APIs
  3. Conversation scenarios and brand tone of voice
  4. Tests on 10% of traffic for 2 weeks
  5. Full rollout + monitoring dashboard

Result

78% of inquiries handled automatically in seconds, 24/7. The team only handles edge cases, and the service rating rose from 4.1 to 4.7.

Technologies

GPT-4on8nREST APITelegram Bot API

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